WORKFLOWAppointment reminders with a reply path
Remind customers on WhatsApp, preserve appointment context and route confirmations or rescheduling requests to your scheduling system.
Developer guide for appointment reminders. Validate the behavior in your own stack before production rollout.The problem
Trigger from a confirmed appointment and respect timezone, consent and reminder windows.
Design the boundary
Include the appointment time, location, provider and a clear confirm or reschedule prompt.
Time, place, provider and one clear choice: confirm or reschedule.Process the interaction
Correlate replies with the appointment ID. Check live availability before offering a new slot.
Offer new slots only after checking live availability.Measure the outcome
Track attendance, confirmation rate, reschedule completion and opt-outs.
BUILD IT SAFELYMake the failure path part of the design.
Reliable messaging is an operational system, not only an API call.
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