DELIVERY EXCEPTIONSWhatsApp alerts for delivery exceptions
Turn failed deliveries, delays and address issues into useful WhatsApp conversations with a controlled next action.
Developer guide for delivery exceptions. Validate the behavior in your own stack before production rollout.The problem
Detect a confirmed exception from your fulfillment system.
Design the boundary
Send the recipient the order reference, exception type, observed time and the next safe option.
Order reference, what happened, when, and the next safe option.Process the interaction
Replies can request a delivery note or start a support handoff; they should not silently change fulfillment records.
Measure the outcome
Measure time to acknowledgement, successful resolution and escalations—not message volume.
BUILD IT SAFELYMake the failure path part of the design.
Reliable messaging is an operational system, not only an API call.
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